Warranty & Returns
Returning Your Product
We understand that a piece of furniture with integrated sound must fit perfectly into your home. That’s why we offer a 30-day return policy on shelves with built-in sound systems if the product does not meet your expectations.
There is no return policy for shelves made to your specifications in the configurator.
To return a product, you must email us at info@frislev.com within 30 days of receiving it. Please include your reason for the return. The product must be returned in its original packaging and packed in the same way you received it.
Once we receive your request, we will send you a prepaid return label, which you simply need to print and attach to the package. You can then drop off the package with a shipping provider or arrange for pickup. Please note that home pickup may, in some cases, require you to be available for the entire day.
When the product arrives at one of our approved return locations, we will inspect it to ensure it is in its original condition and includes all components.
If everything is in order – which it usually is – we will confirm receipt and begin processing your refund. Depending on your bank, it may take 7–10 days for the money to be credited to your account. The return fee will be deducted from the total amount and applies per shipment.
Warranty
All Frislev products are covered by a warranty that varies depending on the product. The specific warranty period is stated in the product description.
Shelves come with a 2-year warranty, while electronics include an extended 5-year warranty.
The warranty covers manufacturing defects and includes both spare parts and repairs.
The warranty does not cover:
- Incorrect use, lack of maintenance, or improper installation
- Normal wear and tear, minor cosmetic damage, and scratches
- Damage caused by extreme temperature or humidity conditions
- Material changes or discoloration due to excessive sunlight exposure
- Theft or fire
To validate the warranty, you must provide proof of purchase with the purchase date.
If a required spare part is no longer available, we will replace it with an equivalent component or a similar product.
What to Do If an Issue Arises
Our sound systems are designed to be repaired easily and quickly. If a problem occurs, you usually won’t need to return the product. Contact us, and we will guide you through replacing the necessary part—whether it's an amplifier, a sound module, or another component.
We will ensure you receive the necessary spare parts along with instructions on how to replace them easily. It’s a simple process, and of course, you remain covered by the warranty throughout.
If a return is necessary, the product must be sent back in its original packaging.
Frislev’s Products – Now Sold Directly to You
Frislev’s products are now available for direct purchase, offering you significant savings on all our cabinets and audio systems.
Frislev is a Danish company founded in 2005, specializing in cabinets for audio equipment with no visible cables or speakers. In 2011, we expanded our range so that our cabinets not only serve as storage for external audio equipment but also function as complete audio systems. These systems are developed in collaboration with Danish sound engineers to ensure an outstanding audio and user experience.
Our cabinets are produced in Denmark, meticulously designed to deliver exceptional furniture craftsmanship and high-quality sound. Quality is our top priority, reflected in our choice of materials, where every detail is crafted in our specialized workshop. Each product is made to order, ensuring that you receive a tailor-made solution that meets your needs. With our configurator, you can design your own cabinet, selecting colors and sizes to perfectly match your space.
Our products can be purchased directly from our website or by contacting us. You also have a full 30-day return policy on our audio systems, allowing you to test them in the comfort of your home. We understand that to truly appreciate our products, you need to see and hear them.
At Frislev, personal and technical guidance is paramount. We take great care to fulfill your needs, ensuring the highest level of service and quality that we are known for. That’s why we offer a five-year warranty on the electronics in all our integrated audio systems—because we know how important it is for you to rely on your equipment. Should an issue arise, even beyond the warranty period, our systems are designed for easy part replacement, contributing to long-lasting, sustainable products.
Every audio system is tested and fine-tuned before shipping. All you need to do is connect it to your network, and you’re ready to enjoy an exceptional sound experience from Frislev in your home.
We look forward to helping you!
Frislev ・Østrupskovgårdsvej 5 ・5450 ・Otterup ・Denmark ・Tel. +45 26292737 ・CVR 25248465 ・Kvalitet siden 2005